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  • Do you ship worldwide?

    We currently only deliver to South Africa. Our European Branch covers most of Europe via Germany – please see www.vetsak.com for orders in EU.

  • What are the return policies?

    Refunds will be granted to any unopened items or should an item be opened, it must be unused within 2 weeks of receipt.
    All returned items must be shipped to our warehouse in Epping, Cape Town and not to one of our official shops or retailers.
    Please also note that shipping costs to the warehouse will not be covered by vetsak and is at the expense of the customer.

  • Are the vetsak® covers washable?

    All covers for our bean bags and sofas are washable at 30 degrees and can be easily cleaned in the washing machine. After drying in the air, the cover can be dried in the dryer for a few minutes to keep it soft. Do not bleach, stove or dry-clean our fabrics. Avoid blazing sun. The easy-care vetsak covers are interchangeables and also available separately.

  • Do you offer Fabric Samples?

    Currently not but we will offer this service in the near future.

  • Can I order covers separately?

    Of course you can. We also offer individual covers for our bean bags and sofa modules. Feel free to contact us directly, or you can find them in the Accessories category of our online shop. The easy-care vetsak covers for bean bags and sofas are washable and removable.

  • What's the secret behind vetsak® bean bags?

    With the revolutionary hybrid memory foam filling, vetsak found a new generation of bean bag filling. Softer, finer and above all: even more comfortable. No rustling globules and no volume loss. The innovative filling adapts to any body and gives to vetsak a new dimension of comfort. The high-quality filling is harmless to health and all components have the OEKO-TEX seal of quality from Textile Trust.

  • Can I adjust the filling volume of my vetsak® bean bag?

    We offer to all our customers a five-years warranty on filling. You can customise the comfort of the seat and the hardness of your vetsak individually. A zipper will allow you to easily adjust the filling volume according to your needs. So you can easily remove or add foam. You can order additional foam on request. Do not hesitate to send us a message

  • How can I repack my vetsak® bean bag?

    In order to repack your vetsak, you need the original transport bag and a conventional vacuum cleaner. You do not have your original transport bag anymore? No worries, you can easily order a new one from us. We will gladly send you the instructions on request, just send us a short message.

  • Can I add new modules to my sofa?

    Available in numerous colors, fabrics and dimensions, our vetsaksofa allows you to create a unique piece of furniture, that reflects your own personality and lifestyle. Thanks to its modular design, you can upgrade your sofa over time: Move the modules around, add single elements or change their covers to create a new look for your home.

  • How do I set up my sofa?

    Hate building-up furniture? Us too. That’s why we designed Sofa to avoid frustration in all ways possible. Building it up is super easy and effortless, as every part clips, clicks and just fits together. No need for any tools, screws, yelling, crying, months of staring at unpacked boxes, or you know, normal furniture setup woos. It’s absolute comfort, in just a few simple steps. Find the instructions here.

  • What payment methods do you offer?

    We make use of PayGate for our secure credit card transactions.

  • Customer Service

    We try to provide excellent service to all customers. Our customer service will gladly assist you with any question. Our staff is at your disposal from Monday to Friday from 10 - 4 pm:

    Cape Town Epping Factory
    021 201 7005

    Head Office
    021 201 7005

    JHB FatSak Shop in The Design Quarter
    010 595 3888

    CPT FatSak Shop in Woodstock
    021 210 1177

CANNOT FIND AN ANSWER?

Please do not hesitate to get in touch with us. Our service team will be happy to help you!